Gorgeous product! It was purchased during a very good sale at the store. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Placed an order for a dining room table in January. Transferred to representative who can't help or is wrong. Your experience can help others make better choices. I had almost same bad experience as the folks put one star. Start with a fabric or finish swatch to ensure the perfect choice. Thank you Tracy. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. We would definitely buy here ! After visiting nearly every furniture store in San Diego we stopped by Arhaus. He was very professional and patient during our decision making process. "We Are Very Disappointed with Arhaus quality and customer service. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. His product knowledge put us at ease once we decided on our bedroom set. They sure asked me to pay for the furniture right away. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. They have probably the most interesting and diverse high end furniture range in San Diego. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Recently I attempted to locate some bedding at Arhaus that they no longer carried. Thank you Michael and Sandi Trish and Bob. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Restoration Hardware Company Information Company Name: Restoration. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Unfortunately, their quality control leaves a lot to be desired. Debra Cleare helped us with bedroom furniture, accessories and tables. We had wonderful service and design consultation thanks to Rebecca Scott. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Learn more about purchasing Worry-Free Protection Plans. Key Responsibilities. Say what? The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. If you don't expect any customer service go to this store. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. A 10% restocking fee will be applied. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Absolutely stunning store and I love all their merchandise! Can I return an item to a store location? It was not listed "AS IS" so I expect all parts to come with it. 4. We have purchased gorgeous coffee table after seeing it on floor. Customer service never calls back when you try to resolve the account. The aesthetics of Arhaus is simply beautiful. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. We purchased a Taylor couch set with love seat, chair and three person/long couch. The shipping invoice lists WF038-8 Silk Road Sandals - 8 They said no and didnt seem to care that I was going to write reviews. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Additional information about Delivery & Shipping. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I recently purchased a sectional and a table. Customer service's response was that normal wear is not covered. If you placed your order in a store, contact your Design Consultant. Highly recommend Arhaus as a very good store with beautiful merchandise. 68. Similarly, the line between "pushy" and "helpful" can vary from person to person. I do wish companies would standby there commitments and honor what is being sold to the customer. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! The couch bent in the middle and was closer to the floor than the ends. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. The Palmer bedroom set we purchased looks great and very impressed with the quality. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. More info. We will recommend and shop at Arhaus in the future! I went in today and found a floor sample chandelier. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Tracy worked with me and was very pleasant to deal with. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Note: Pricing on floor samples and at Arhaus Loft locations may vary. What do we find? Ordered an expensive coffee table after seeing in store and online. You can also visit one of our stores. It is unacceptable the way Arhaus treats their paying customers. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. So the took them back and reordered the two chairs. Heather Jester was our guide and inspiration. Arhaus' customer service is definitely lacking. Will my merchandise be assembled at the time of delivery? Like all things you read on the Internet, understand there is no better judge than yourself. I love the products in this store. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Made to your specifications and submitted for production at the time of your order. Andrea and Chris are amazing. Now, today, late November. Beautiful showroom but very unprofessional service. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Can I request delivery on a Saturday or Sunday? Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I look forward to working with you in the redesign of our living room! How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. If you use one of these and buy something, Slumber Search may make a small amount of money. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. I decided to return the blankets and Arhaus sent me a shipping label. They are a publicly traded company of over 2 billion dollars. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. When I came home from work that evening the entire place was put together. It's simply frustrating dealing with people that work at arhaus. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. I will never do business with them again. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. I mailed. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. 60 days. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. We are also Disappointed in the Taylor Sofa comfort and performance. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Hudson, OH. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. It's was a big change but being empty nesters we felt it was time. The back cushions are not sewing straight. The pros: Nicely designed, modern sofas and sectionals. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. The retail prive was around $6,000. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Slumber Search is supported by readers. We'll be back! I will be going back there now that I know they have good customer satisfaction. Here are 8 tips for writing great reviews. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. My wife and I discovered Arhaus long before we had a house to put any furniture. It's perfect for our Great room. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. You know those sales people that just bug? All pieces look sturdy and well constructed. We do not offer pick-ups at our distribution center. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. When I finally came close to making a choice I showed him a picture of my family room. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. When this store opened we would frequent from time to time. Cannot be returned. We respect and appreciate that not all guests may want to share information with other select companies. Had to wait almost 2 month for a chairs and drawers. I would suggest that no one buy any product from this company. All the furniture is beautiful. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 He's the complete opposite. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Not my favorite to say the least. He answered any questions we had and he was very patient with us. Worst customer service ever, the sales associate lie to you about the delivery schedule. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. they should focus and lean more about the customer service. The day one mission was to make furniture sustainable, both environmentally and in product quality. Reviews and acts upon all email and company communications; My kids love the Kipton sectional that the neighborhood kids like to camp out on. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! From looking at other recent reviews on various forums I'm not alone. Can I request delivery on a Saturday or Sunday? They did not question anything that we called. The follow up service is just as slow. Daniel Mar has a great eye for color and space. Just. How can I check on the status of my order? As we walked through the showreom we saw so many things that we loved! Once you've made your decision, send back the rug swatches within 14 days for a full refund. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Great furniture and sales people. Dont buy from Arhaus. The cons: High prices. They did finally get our order completed a few months later. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Insane. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Q Where is Arhaus located? Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. This new rep stated she will contact me by the end of the week once she hears from UPS. We have visited many times because we are in the market for a new couch. I tried several times to order them, each time being told that I would definitely get my chairs. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. The last popular pick for Arhaus shoppers is their collection of lighting pieces. I ordered several dining chairs that kept coming in damaged. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Daniel approach us and I shared my concerns. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! He is honest and doesn't pressure you to purchase from Arhaus. She has a flare and creative abilities which we appreciated. No one called. Will I receive all of the items on my order at the same time? Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Worst customer service Ive encountered. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. ForLocations, The World's Best For Customer Service Info. The covers are easy to use and help me make this furniture last forever. I was informed that the benches are ready but the table will likely be delayed until May!! Instructions to log into the Arhaus credit card account. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Purchased two new pieces for our new apartment. Love the furniture but pretty bad customer service. doesn't. Read complete details for Arhaus Archarge Credit Card Accounts. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Loved working with Etta and Chris. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. and didn't hear for a week, so I called him back again. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. We never felt pressured into buying something we didn't want. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. For the privilege of receiving the inflation device so we can properly use the sleeper. 14 days: Many of our pieces are hand-crafted from natural materials. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Spent $13,000 on a custom leather sectional. So far non of it has fixed our issue. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. STAY AWAY. My experience here was terrible. Please contact Arhaus for details. Second, there are buttons that go into the cushion. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Our sales associate was Daniel and he was very good sales person at that time. What if my items do not fit upon delivery? These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. The customer service is reprehensible. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Great customer service. How can I ensure the furniture I am ordering fits in my home? Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. She was amazing. I love elegant and sophisticated design Arhaus offers. They said "we rarely get delays." I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Verification can help ensure real people write reviews about real companies. Comenity Reviews. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Clearance Items (marked Last Chance! This was to be a birthday gift and I have this junk. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. I cannot thank Kat and Michael enough. Can I make a payment on my Arhaus Credit Card at a store location or online? Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. The pros: Beautiful and interesting selection of coffee tables. My chairs also came in less than 1 week in perfect condition! | Read 21-38 Reviews out of 38 She asked all the right questions of what I envisioned for my new place.
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