You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek recommends that you select Registered Mail for these events where available. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. However, some events will have unreserved seating where it is first in, best seats. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. What qualifies as a concession ticket? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. ) Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. How can I receive my Ticketek Gift Voucher? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . What if a show is cancelled or postponed? If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? 4. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Can held seats be purchased through any other channels? Gift Vouchers can be purchased for specific events when available. Ensure your contact and personal details are correct. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Invitee A changes their mind and does not proceed with their purchase. You will need to provide some form of ID so that staff can access your Ticketek account details. You are responsible for knowing the contact details of all attendees in your group. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Tap "Add to Passbook" at the bottom of your mobile ticket. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Refunds must be requested no more than 60 days after the event date. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Your barcode will be on the first page that opens (the homepage). Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Invitee A starts purchasing two seats from hold. chevron_left. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. You can purchase and reserve tickets in any combination up to the ticket limit for the event. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Where can I get more information about privacy for Friend Spotter? The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Once tickets are added to Passbook, simply open the Apple Passbook app. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. This is just another way of conveniently storing and viewing your mobile tickets. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. How do I add my mobile tickets to my Ticket Wallet? If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Ticketek will use reasonable efforts to notify you of such action. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. You may be required to submit to a search of your person and/or possessions before entering the event. The app also uses your location to alert you of events currently being held at specific venues. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? At this time Ticketek NZ cannot post tickets overseas. Check your billing and account details. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Please wait a few seconds for it to load. How do I gain entry to the venue using Passbook? The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). How many tickets can be delivered by Mobile Ticket delivery? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. No, the credit card pre-fill feature simply gives you the option to save your card details. Tap the trash can at the top right of the event pass to shred the event pass. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Your barcode number can also be found via your online account here. No, Ticketek Gift Vouchers are not reloadable. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Can I request a partial refund on my purchase if I have selected Refundable tickets? Who is entitled to a concession or child ticket? What will happen if the barcode is sent to a non-smartphone? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Postponed and Cancelled Events. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Can I use more than one Ticketek Gift Voucher in the same transaction? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. For more detailed instructions on reserving a seat, please see our help page here. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. I am traveling the country and have a New Zealand address but my billing address is overseas. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Hello fresh has an offer on Ticketek, which is a scam don't click it . Check you can log in and have your passwords ready. Group discounts may be offered but do not apply to all events. chevron_left. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? 3 0 obj General Admission seating is subject to availability, and information for each game will be released the week off on our website here. I had the opportunity to study abroad in Australia during the summer of my Junior year. My Ticketek; Gift Vouchers; If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. When you book online you cannot choose the location of your seat. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Enter the required information in the fields provided. Concession and Children's ticket entitlements vary from event to event. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Change My Location When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Refer to specific details at each venue regarding accessing the stadium/park. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Please try again, or try reducing the number of tickets you have selected. You are required to present your credit/debit card and photo I.D. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. All refunds for cancelled or rescheduled events are managed by Ticketek directly. endobj If you purchased online or through our call centre please contact Customer Service for further assistance. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Can I purchase tickets through the mobile site? If I received an invite, does Ticketek store my contact details? You can access specific privacy information for Friend Spotter . Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Yes, all events that Ticketek ticket for can be found on the mobile site. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. If you're not signed in already, you'll be asked to sign in (or register) now. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. More information relating to mobile ticketing will be communicated in the lead up to the season. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. For security purposes, you must still enter your password when purchasing or updating your account details. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. My Ticketek Ticket Delivery. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. By clicking this link, a web page will be displayed containing your ticket. Are Refundable tickets available through Ticketek Marketplace? In most cases, a GA ticket is a standing floor ticket. Once you have logged in, update your information. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Upload your ticket. Restricted view refers to seats that have restricted viewing of the stage or event. You might find the following websites helpful if you want more information about ticket scalping: What can I redeem my Ticketek Gift Voucher for? Venue/City Box Office - collect tickets when you arrive in New Zealand. Safe, Fast and Verified If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. to then often have to go to their desk at the venue to follow up the issues. Have more questions about Ticketek Gift Vouchers? To purchase more than one set of tickets to multiple events, click on the. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. All rights reserved. Juniors aged 7-14 years are entitled to purchase a junior ticket. On arrival, simply present your mobile ticket for scanning to gain entry as usual. The Payment Form will display detailed information on your ticket purchase. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? to collect tickets. The website only allows one invitee from a group to purchase at a time. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. These tickets will be cancelled and reissued in the name of the new ticket owner. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Yes - there should be no issue using a phone that has a clear screen protector. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Ticketek Terms and Conditions of Sale. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). This allows the Friend Spotter feature to link your seat location with your Facebook friends. I've sent an invitation but some or all of my friends did not receive their emails. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. On some occasions seats are released closer to the event. Please comply with any stated ticket limit for this event. This refers to the various levels of ticket types on offer; e.g. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Your barcode to access tickets is generated upon your renewal. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season There was a problem with the email server that the message was sent to. My AFL Membership card has not yet arrived, what should I do? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event.
Information Technology Manager