The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Can I pick up my tickets instead of having them shipped? Contact Viagogo directly - raise a complaint & request a full refund. Why is the price printed on the ticket different to what I paid? We often link to other websites, but we can't be responsible for their content. Click to reveal your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Received just 2 days before the concert transfered from someone via ticketmaster! The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. CHOICE supports the First Nations people's Uluru Statement from the Heart. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Checked for accuracy by our qualified fact-checkers and verifiers. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. 2. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If the Google listing says ad, do not click. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. We do not control the information provided by other users which is made available through the Site. Viagogo DO NOT refund and are not contactable. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). This includes reports four tickets to . The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Prices are set by sellers and may be below or above face value.". What ticket resellers must do Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. 2.6 Making an Offer. Try to get in touch with the reseller for a refund. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Unfortunately, postmarked entries after June 5 will not be accepted. Copyright (c) 2006-2023, viagogo AG. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. You may also have extra rights in your state or territory. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers What are the viagogo Terms and Conditions? You can email the site owner to let them know you were blocked. (Subclass 870) Sponsored Parent (Temporary) visa. [It was like getting] blood from a stone.". Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If this is also unsuccessful We will not offer a refund. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Can I buy tickets that are personalised with someone else's name on them? You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Why use viagogo? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If You do not qualify, do not use the Services. 1. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. you might incur adebt to the Commonwealth. There are limited situations where refunds can be granted. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. Ticket-holders to postponed events will be able. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). PLEASE DO NOT TRUST VIAGOGO! In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. They may do that if you make a fraudulent claim. She warns other event goers to avoid Viagogo at all costs. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. To request a refund: From the actions menu, select the 'Request Refund' option. 198.54.123.248 Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. -Explore the world's largest selection of events. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. To register, You must provide your real name, address, phone number, and email address. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. It is headquartered in the United States and owned by StubHub Holdings. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. 7.3 Additional Policies. A new screen will display that allows you to begin your refund request. 3. When our tickets were not provided they refused to provide a refund . 2. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. They often process refunds if requested. 6.3 Allocation of Risk. To be a member of this Site, You must agree to accept the terms in this Agreement. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Ultimately there are two questions to be answered . You warrant that you are over 18 years old and have the legal capacity to make the transaction. My event is cancelled or postponed - What do I do? That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". To sell tickets, a Seller lists the tickets in the Site database. Sellers should use our automated online confirmation process. Anti-ticket-touting campaigners the FanFair Alliance . You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. They can't be trusted. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. I haven't received an email confirming my order. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. This could be a tough call for many internet shoppers. Why do my tickets have someone elses name on them? After you raised a dispute did paypal stop or refund deduction from card? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Be the first to hear about special offers. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. FILE A DISPUTE WITH YOUR BANK. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.11 Ticket Fulfillment. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Infogram. When you do an internet search, do not use the word tickets. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. Spain, the UK and Australia. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Get the latest product reviews, money-saving tips and more. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. South Australia's Consumer . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In August 2017, the ACCC announced it was taking Viagogo to court. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. These tickets are listed in TWD [Taiwanese dollars]. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. When listing seated tickets, all tickets in the same listing must be consecutive seats. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Viagogo will never pay you after you sold your tickets and you can never get back your money. FanFair Alliance - Ever get the feeling you've been cheated? South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. How do I find tickets I've already downloaded? Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. By using our Site, You agree to accept this Agreement. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. And I had to chase for my tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 6.8 All Sales are Final. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money.
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