Asked 22 May 2022 Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Anna Tims is away. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. A specific time cannot be given and access must be available for the entire slot. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Openreach will then be in touch to arrange when they can complete the work at your premises. Its not BT Openreach, its simply Openreach, a BT Group company.. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Find out more about the BT Business app and how to download it. Contact BT for help and support with your BT broadband, TV, home phone or mobile. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Engineers from Openreach cut the telephone line while working in the street. It also insists that the line is properly fixed. . I have a line fault that needs to be fixed. If the work is complex, Openreach will take longer to do all the external work. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. . Necessary cookies are absolutely essential for the website to function properly. Announcements, Guides & Community Updates. They will call you to confirm their arrival time and to find out about any access requirements. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Complex Engineering Reception and Triage. on There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . If you aren't available, someone over 18 will need to be around. If the work is not complex, theyll carry out all the external work required. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Faulty equipment like a telephone or router not covered by a maintenance contract. I could not recommend working for BT Openreach at all. @bt_uk. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Answered View answer in the context of this discussion Report post BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. They showed their strength but on Monday they will show their generosity. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. These cookies will be stored in your browser only with your consent. on First, Openreach will send an engineer to assess how much work is needed. Account and billing. Super helpful and knowledgeableman. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. on BT Openreach SFI2 Engineer Visits. 2. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Your just as rude! Can Nigeria's election result be overturned? As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Answered 26 October 2019 You will work long hours and not get paid for them . Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". (adsbygoogle = window.adsbygoogle || []).push({}); Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. This is a very common mistake made worse by the press. He has sturdy life goals and knows where he wants to go. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Civil's don't have to give the hrs travel time as you have to start at a yard. This cookie is set by GDPR Cookie Consent plugin. & Broadcast. More strikes are planned in the coming weeks in the rail dispute. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. . Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. How long is the appointment? Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Contact BT. 12h52. Not really a good service from BT. So, here's where it all started working as a Phone Engineer. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. bt openreach working up a pole today. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. You might not need a visit, just the right advice and help to identify the problem! There's more to Openreach than meets the eye. I also get time for classroom learning which hopefully . They will discuss this with you before starting any work. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Again, no one turned up. They'll aim to do this within 5 working days of you placing your order. BT. The re-branding exercise actually started, in a very low-key way, a few short . Accept cookies to experience the full functionality of this page. We use cookies to optimize the website, no personal information is stored. The installation takes around three hours and the Openreach engineer will need access to your property. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Suggest you contact openreach as this is BT Retail /Consumer forum. Openreach did not have anything to add to the BT statement. This is how life was back then. ", http://www.speedtest.net/my-result/3167201384. Monday 9th June 2014. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Engineers from Openreach managed to cut our telephone line while they were working on our road. What is a Fibre to the Premises (FTTP) Service Identifier? If you're an engineer, that's usually four or five days a week between Monday and Sunday. When you report a fault, we try and assess whether therell be a charge or not. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. 30-03-2021 Well send you a text with your engineers name and mobile number. Depending on the provider and package you choose, you might be able to avoid paying for line installation. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on and. Our broadband then stopped working completely. This could be when: We only charge for repair work on a small number of fault reports. Skype involved a presentation, then a capability and suitability assessment. This website uses cookies to improve your experience while you navigate through the website. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Orders and upgrades. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! 30-03-2021 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. The difference between the engineers was night and day. The ISP said it can take up to 72 hours. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. In your case, communication between the two appears to have broken down badly. An engineer visit is requested, and no fault is found. business and public sector, Media Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. BT Openreach was established in 2006 . Work programme gives an insight into life as an Openreach engineer. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. At conservative gathering, Trump is still the favourite. Your contracted to 37.5 hours a week for work which your are field based. . More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced.
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