| Read 41-60 Reviews out of 265 we were never told about it and there are no signs of cctv anywhere to warn us. Pay a little bit more and go somewhere decent ! the gym is very clean, the staff are very friendly and always up for a laugh! It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! DEFINITELY AVOID TruGym and Harlands. trugym customer service. My branch shut down down and I never received a membership refund. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Good day, I have just renewed my contract after 15 months. It does seem that there are other members who have also not been refunded. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. 0 star! False advertising! The money left my account and from that date I have never heard anything from them. However I have a major issue with the classes that are run as well as the management of the club. Poor customer service and conflicting information provided by staff! How many stars would you give TruGym? No matter how many times I try to contact them I never get a response. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 61-80 Reviews out of 255 Anyone can write a Trustpilot review. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Save your money, go elsewhere. Good equipment. And parking right outside that's free!! Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Find out how we combat fake reviews. In the meantime, they have been taking money out of my account. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. I used to be with DW you in Huddersfield then true gym took it over. The machines, if broken are repaired quickly. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. They definitely make it difficult to contact them through their website. Most of the equipment is very old and remains unfixed for long periods of time. This hasn't happened and all attempts to contact them regarding this is being ignored. The staff are friendly and the gym is very tidy. Correction: non-existent customer service. How many stars would you give TruGym? We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Correction: non-existent customer service. | Read 81-100 Reviews out of 264 | Read 41-60 Reviews out of 258 Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. How many stars would you give TruGym? The staff and instructors are lovely and always happy to help. But the other equipment makes up for it. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . it's never the same amount and do not expect any sort of customer service! Great for all ages, shapes and sizes! I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. It was ideal as there is a Friday class at 5:30. This resulted in TruGym blocking me me on twitter. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. I got nothing. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. I find the booking system for classes difficult to work out which is why I havent booked any yet. Dreadful management of memberships Id avoid this company and invest elsewhere! Awful!!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Join the 242 people who've already contributed. !Poor service. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. 2023 Trustpilot A/S. Join the 248 people who've already contributed. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. TruGym is filled with good equipment and friendly staff. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Absolutely the poorest new customer relationships ever!! Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. kept it quiet from staff aswell ! I went a few times a week and they were welcoming and a great bunch of people. BUILD A PERFECT RESUME. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Awful showers. ?TruGym this is unlawful and action is being taken. Bit apprehensive being a female in my 50s. Find out how we combat fake reviews. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Also, water little bit too cold sometimes. We use cookies to ensure that we give you the best experience on our website. This hasn't happened and all attempts to contact them regarding this is being ignored. Otherwise I would give it a five star rating. How many stars would you give TruGym? I paid for a year membership and at that point had several months left. Absolute disgrace of a place rude obese staff. Training and fitness levels catered for the individual. You buy cheap equipment and take months to repair broken ones. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Don't join this gym. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. i, Be vigilant about their policies. There were a lot of guys when we went waiting outside. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. All rights reserved. If you want a real Les Mills class, or any customer service, go to another gym! We also ensure all reviews are published without moderation. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Nobody will reply to emails or tweets. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. If you are looking for fluffy towels and a 5 star experience this is not your place. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. They've also had bad reports in the paper. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Author: Stephen Greet, Co-founder. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Here are 8 tips for writing great reviews. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. I have been trying to contact them for a refund for months and have been completely ignored. Completely recommend this gym for any women that are looking for a great gym for good value for money. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Also more weight clamps are needed as there aren't enough for the machines and free weights. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. | Read 41-60 Reviews out of 241 Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. This was a friendly gym in Boston Lincolnshire. The number for the centre was not being answered, neither were emails. They now refuse to refund monies taken. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Waste of money. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. How many stars would you give TruGym? (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Not sit there and eat cakes.Ridicules customer service overall.
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