If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Unfortunately it might take a lot of back and forth communication. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. It will stay valid for the new date. Red Hot Chili Peppers Concert Tickets. This is so we can promote the sale of tickets and items that You list for sale. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 2.1 Requirements. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. "If it's been canceled, chances are you're . Please add me to this list as I am almost 100% sure I got scammed. Leave us a message by clicking the Contact Us button. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. That's not something you're likely to shake off. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. They do not say they are going to charge such fees per a ticket . 21 December 2016 at 10:00PM in Theatre, concert & events tickets. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. I would love to join this lawsuit as I am in the same boat! This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Plaintiff fails this rigorous analysis.. 4. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Tickets for Waste Management Phoenix Open. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. 6.8 All Sales are Final. Viagogo is a ticket marketplace for concerts, sports and theatre events. Jay Chou Concert Tickets. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 4 replies 17.4K views. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. However, despite the official announcement . Report Fraud To be a member of this Site, You must agree to accept the terms in this Agreement. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Coronavirus outbreak: cancelled or postponed events - can I get my money back? The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. the price it is sold for on the primary market). Viagogo-cancelled event and refunds. ! I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. By Rhona Shennan 23rd Jul 2020, 3:38pm Additional information can be found in our FAQs and on the ticket details pages. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. I have lots of interesting documentation. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Also,directly on our website! Ive been told a refund is coming in 10 days 4 times now. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Bruno Mars Tickets. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. How do I unsubscribe from your newsletter? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Including any such items constitutes a material breach of these terms and conditions. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. In the case of refunds, we appreciate our customers patience while we process their request.. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. All Rights Reserved. I had tried calling them and the day of the concert and no answer. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Which? The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Stray Kids Tour 2023. No further contact on future rescheduled date since October 2020. The money belongs with you. In the event of a postponement, refunds are not granted. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. To sell tickets, a Seller lists the tickets in the Site database. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Why do my tickets have someone elses name on them? The difference between 'cancelled' and 'postponed' events is . 7.3 Additional Policies. Rob Davies. . Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Arctic Monkeys Concert Tickets. 2.9 Seller's Confirmation Obligation. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Top Class We disagree with such restrictions and think they are not beneficial to fans. Explain your case the best you can. Welcome to viagogo's online ticket exchange (the "Site"). If You do not qualify, do not use the Services. We look forward to hearing from you. expected to be mailed out. 2.15 viagogo Guarantee. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. If tickets are not consecutive, then the Seller must create a separate listing. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. We will also add Tax on our fees as applicable. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. You must contact the Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. 1,779 reviews for Viagogo, 1.3 stars: '1. We do not control the information provided by other users which is made available through the Site. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. I have been researching this company and very bad negative reviews, and practices. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Piggyback tickets may not be sold in the same listing. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. What We Do. You also warrant that you own the tickets. Read more ts would be ready 48 . I have no ideal why a law suit has not come up sooner. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. 2.11 Ticket Fulfillment. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. No refund, no answered or returned email for days. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. To register, You must provide your real name, address, phone number, and email address. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. You agree . 1.2 Ticketing Exchange. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. This is so frustrating its been 2 years !!! You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . We cannot commit to next year, Taylor said. Mar 1, 2018. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Wait for a StubHub representative to reach you. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Carnaval Barranquilla Tickets. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Note that this is separate from any Tax viagogo is required to charge on its fees. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. 3.2 Other Information. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. This company is a total scam. Which? This field is for validation purposes and should be left unchanged. If your event has been postponed, you do not need to return your ticket. 7.1 Ownership of Intellectual Property. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. By clicking a link you are consenting to this. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. contends that Viagogos action is in direct violation of the companys stated policy. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. 2.18 Merchant Description. Answer (1 of 3): Viagogo runs prudent customer care operations. 6.4 Release. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I am based in Indiana. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. To open a dispute: 1.Log in to your PayPal account. and that I would only receive a refund if the concert was cancelled etc. All redress are non-exchangeable/non-refundable.. We will not allow You to buy or sell tickets before You have registered with Us. This does not prevent us from varying these terms without reference to them. If the event organiser is offering vouchers or tickets . Contact & review Viagogo - rated #0 in Entertainment . 3.3 Laws and Regulations. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. This has reportedly been a long-standing policy of Viagogo. Tickets may be substituted with comparable or better seat locations without the Buyers approval. You should typically get a refund for the ticket and any fees or service charges within 30 days. Privacy Policy | We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. In the case of refunds, we appreciate our customers' patience while we process their request.'. Elton John Concert Tickets; Andr Rieu . But to her frustration, Viagogo claimed the refund could take several months. 2.13 Ticket Information. 2.4 Listing. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. My partner has a job where he is required to go away at the last minute. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. May 3, 2021 / 1:22 PM / AP. I'm Travelling - where and when will I receive my tickets? has spoken to a number of ticket holders who have been denied refunds for cancelled events. During this time, the Site will be temporarily unavailable. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. It states that if an event organiser offers tickets to . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Shows from the North American leg were also postponed until 2022 for the same reason. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. But Which? He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. We may also first deduct any amount you owe us from any amount we owe you. The whole ordeal cost me almost a thousand dollars. Why is the price printed on the ticket different to what I paid? "If . Nelnet Servicing Data Leak Your Personal Information At Risk! 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. 2.17 Season Cards. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. viagogo is a global online marketplace for live sport, music and entertainment tickets. 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