Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you need more help, leave a comment! Ensure you set up the routing for Basic Cases properly." It's a picklist. Did you check the values? Does somebody have a thought? Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Look at the page layout and enable knowledge. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I am glad that you figured it out. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Look at the page layout again- there is another item you will need to add. @Joy.. Can you please share the solution ?r. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Usually this is due to some pre-existing configuration or code in the challenge Org. Hello. Appreciate any help. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Any ideas that can help me? Anyone have any idea? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. hmmm You do not want to enable all of the checkboxes. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Hi I am stuck in challenge 6. You, my amazing reader, get more than tips for a Salesforce Superbadge. What am I missing? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. You, my amazing reader, get more than tips for a Salesforce Superbadge. (Hint- The name of the component is not "entitlements"). Use another way to specify capacity for the routing configurations. I am the Trailhead Baby! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. I have the same problem and my Entitlement Process is already active :(. Can you help how to revert it back and to see Closed status field. I hope that you feel inspired. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure you set up the routing for Advanced Cases properly. All reactions. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! @MM - thanks for your time. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Thank you sooo much, you were right! This error stumped me for a while as well. Review the steps to rename the console to 'Cloud Support Service Console'. Excellent article and with lots of information. I even tried to create a new playground and start over (that only made things wose). What can I attach to help diagnose what I am still missing? Checkboxes: Missing 3 that should be checked. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I have read every message I can find and have double and triple checked everything I can think of. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Rated Accounts by State The record count for state and account rating are automatically added. An action can be added to the page layout. When you start a create a new report, simply click to start with a clean screen. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. (Hint- search in setup for "support process". Service Cloud Specialist Superbadge - 4,5,6,7. I'd try again since Trailhead had issues yesterday. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. My problem was that I had 2 users with the same name: Ada Balewa. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I really learned a lot here. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Why the change of heart? This is my journey- a normal kid by day- a Trailhead explorer by night. I am going bananas here. My bet is that you missed one checkbox in the setup. This way, I can take a deeper look. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. The macro works without the email button being visible. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Sorry . If you haven't taken the Onmi Channel module yet, now is a good time! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? But not able to finish this challenge . Review the steps to create the 'Cloud Technical Team Support Process'. You also get personal insight into the life of a Trailhead Baby! Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Something a little odd- Have you added the chatter feed/publisher to the layout? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I used a new trailhead playground created exclusively for the service cloud badge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. @Trailhead baby I am having same error message. Sales at Lychee shadow Challenge 5 error : We can't find a field called 'Question Long Text Area'. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Its awesome once its all working. Modified 2 years, 1 month ago. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? The key word is "rename." Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I am unable to rename the "Service" console , I receive this message when selecting Edit. The error message is so cryptic that it's hard to troubleshoot the issue. Ensure you create the Cloudy Weather Resolution automated action. . It has to be so simple. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Thanks in advance. Any help! rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you want to check the support process' api name, you can extract via data loader. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. R&D, A project with Daddy: My favorite daily process! Why the change of heart? Thanks! Even after setting up support proc and presence status. Hyatt Place New Taipei City Xinzhuang. I am getting mad over this error now. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? If the action is missing from the page layout, it will not show up as an option in the feed. I'll take a look as soon as Trailhead is back up! You cannot customize its label or logo". Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. How frustrating! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. You will need it. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Wait 24 hours then re-create the process. ", There are two options for email to case. If you did them recently, try not to leave it too long to attempt this superbadge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. THANK YOU! Review the steps to rename the console to 'Cloud Support Service Console'. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I'm not sure I would have figured that out if I didn't stumble across this forum. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I have both Email to Case and On Demand Service enabled on the Email to Case page. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Ensure the Case Reason and Type Analysis report format is SUMMARY. Coild you please help me out? :) I'd reconsider that time trigger. (The badge is all click, no code.) Service Cloud Specialist Superbadge. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Ensure the Macro sends an email to the customer. And it's a little trickybut you can find out if you google it:). Sounds like an easy oops! Thanks for the help! Excellent statistics for your blog, thanks for taking the time to proportion with us.
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