We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Your satisfaction is very important. this is absolutely gross and scam. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Of course, she did not reply to me yet! if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We use dedicated people and clever technology to safeguard our platform. I would recommend that anyone considering using this company to think again! This company has the worst customer service I have ever experience in my life. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. There is non existent customer service department. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. I was a customer with a licensing agreement set to expire on December 31, 2022. same goes with debt collector from malaysia that emailed me abt 3 months ago. Submit a complaint and get your issue resolved. I have been renting an office space at Regus in Kings Hill for over 12m now. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Well guide you through the process. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. same goes with debt collector from malaysia that emailed me abt 3 months ago. However, we will ask you to go through some security steps as part of our fraud-prevention policy. October 14 BBB reports on known marketplace practices. Need to find a different location? I asked a receptionist to help my issue to the Regus help desk. Here is my summary to strive for a refund of the retainer. I still didn't get my retainer back. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We appreciate your business. Our team members have always been in touch with you and worked with you to rectify this matter. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Our invoices are due on the payment date that is displayed on them. BBB Business Profiles are subject to change at any time. Changes in an organization are about more than just policies. When could I get my retainer back? Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. DO NOT give them your payment info, DO NOT sign with them. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. They charge an excessive retainer fee. 4. Start checking the messages customers send you. I really thought that this company would be a good option for expanding our business. Companies can ask for reviews via automatic invitations. Regus does not communicate with customers via telephone. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Regus flagged this review for containing harmful or illegal content.Read more. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I posted the review here and Sandra replied to me. They charge your card for amounts more than stipulated on invoices! Hi Stephen, Requesting to have your retainer refund is an easy process. The retainer fee doesn't guarantee a successful outcome. Regus helps businesses find and create the right workplace for their people. Office Space and Coworking prices are per person per month and are dependent on inventory availability. 6. If you need further help, pleasespeak with our team member who is already in touch with you. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. As you can see from your statement of account, available online (e.g. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Why take the Change Management training from Reform Skills Inc? if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Your agreement end date is not until 10/31/2021. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Our coworking spaces are designed with collaboration in mind. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I contacted them about how processed my case after paying the fee for a virtual office. ive been trying to get my money back ever since. Originally, total costs 20k THB, but end up with 50k THB. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . We have office space and more to suit all budgets, in every city of the world. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. this is absolutely gross and scam. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? think about how low this company is. I will be taking legal action if this is not returned within 28 days (31/03/2023). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. 1. It is clean and smart and well organised. We may have received incorrect data. Trustpilot is assessing this review in accordance with our flagging process. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They charge an excessive retainer fee. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Regus does not communicate with customers via telephone. Its an automated process. It won't go in any direction! If it has been longer than 30 days, please get in touch so we can investigate further. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Where appropriate, well also take steps to prevent the situation from happening again. This complaint was posted by a verified customer. BBB Business Profiles may not be reproduced for sales or promotional purposes. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. It made me crazy and I asked him to talk with Myesha or Dom. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. A member of our team will get back to you as soon as we have the details. ive been trying to get my money back ever since. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Find event and ticket information. I sent Briana of Regus an email about how the procedure was going this week. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Thank you, Lorraine Brule Global Customer Service at Regus. Transparency is very important to us, and all services can be opted in/out through your online account. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. S. Where's gone them? We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. You should receive your refund within 30 days after your end date. So last week I logged in to cancel my membership. Submit a complaint and get your issue resolved. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Hi Mike, Im sorry if you felt the need to escalate this. This is really bad customer service. We will then confirm your payment date and amount. Helpful (1) Alice C. on 9/22/20 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. If you were to take direct space or a sublease you would also see these fees in your rent annually. This company bills you for services you do not use. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I was a customer with a licensing agreement set to expire on December 31, 2022. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. They are scammers, and incredibly dishonest. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! ComplaintsBoard.com is a leading complaint resolution website on the Internet. We also ensure all reviews are published without moderation. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Customer Reviews are not used in the calculation of BBB Rating. Requesting your refund is easy. You will regret signing with Regus. Because Regus prefers to hold that retainer as leverage over you. Customer service is simply poor. If you were to take direct space or a sublease you would also see these fees in your rent annually. Their billing is confusing, they billing customers one month ahead. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Lets find the right workspace for you and your team. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Please advise what can we do to get back our retainer refund? Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. She promised me that I could get it on October 19 because it took 48 hours. Here are 8 tips for writing great reviews. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. September 14 We pay those as well. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. When they try to collect the rent, their speed is very fast. Companies can ask for reviews via automatic invitations. We found a responsible person where we inform her about the problem. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. This will surely increase the credibility of your complaint. Its an automated process. Professional rooms for your next training session, interview, or pitch, wherever you need it. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. This review was chosen algorithmically as the most valued customer feedback. BBB Business Profiles generally cover a three-year reporting period. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This company offers executive suites & office space, virtual offices and meeting rooms. I would love the opportunity to help further but havent been able to identify your account. Best regards,Michelle Spire. Once they sell you something that will be the end of you being treated as a valued customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Available for as little as a day, or as long as you need. This will ensure the agreement ends at the current final date and will not renew further. Regus are not transparent with their pricing. Briana got my call. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. (Sandra, I used the portal at first, however, your system made an error.) She replied to me by email that my case had been started. Don't be fooled by that. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The company left an official comment to this complaint. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Regus Office rented: Wisma Atria Singapore Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. There is non existent customer service department. This does not affect customers who have a permanent space as these are reserved specifically for them. But when It comes to a refund retainer. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. [protected]@regus.com but did not receive reply. Our invoices are due on the payment date that is displayed on them. The additional increase in your monthly fee is due to the annual indexation. I cannot stress enough the lack of professionalism and poor service. Regus always emphasized that it keeps its policy. They said usually they will refund the retainer one month after the lease is over. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. If it has been longer than 30 days, please get in touch so we can investigate further. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution.
Information Technology Manager