Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). /Tx BMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. ClipperCard is your passport to campus and beyond! $16.99 10% off. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream EMC EMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. They are. EMC EMC endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream So what you could do is to rack up a negative balance to offset the $3 fee. Yes, you can manage your account using the Clipper app and in your mobile wallet. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Key Clipper information translated to Chinese. /Tx BMC If youre not paying with Clipper, please see an attendant for information about ticket purchase. EMC f Fares are for one-way travel. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> It's just $3. I no longer need to use Clipper. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. The refundmay take 4-6 weeks to process. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag on and/or off, you will be subject to citation. 2020, Metropolitan Transportation Commission. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is also available to graduate students until December 31,2022*. The VTA Smart Passallows unlimited travel on VTA buses and light rail. (For example in NYC one can buy MetroCard at the airport without a fee.) Metropolitan Transportation Commission . There is no replacement fee for lost or stolen Go Passes. E\\y\F@B.THH!*o* 0 0 10.146 10.364 re There is a $5 fee for this service. Paper Tickets For faster replacement, you also can pick up your replacement card at an in-person service location. If this happens at any time, please call Clipper at 877.878.8883 for a refund. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p At your request, we can mail you a new card with your balance restored, typically within 2 business days. H237402VH2P0P04341Qf& Its also required if you want to set up automatic reloading. Each Smart Pass user only gets one replacement per calendar year. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. We contacted Clipper and were instructed to write letters to get the refund on two cards. A: Many others are praying, as well. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Can I have more than one card in my Clipper account? There is a $5 fee for this service. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Copyright 2023 Golden Gate Bridge, Highway and Transportation District. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Phone. Orders will not load if your Clipper card balance is negative. Ticket Refunds. EMC If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? 0.749023 g Otherwise, you will be logged out automatically. For more information, including fines, please see Caltrain's fare evasion policy. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. I no longer need to use Clipper. H*2T0T3415Rf& Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. endstream endobj 224 0 obj <>stream Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. E\i\\ H*2T0T3415Rf& Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Refunds are subject to the fees in Section 10. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. /Tx BMC /Tx BMC endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With What should I do if my card is lost or stolen? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . For three bucks, just consider it a cheap souvenir. You must tag your card again when you get off the train. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. 0.749023 g Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. BART will refund tickets with a remaining value greater than $1.00. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. EMC How many people do not know and never retrieve their funds? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Note that only cash value can be directly transferred. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. H237402VH2P0P04341Qf& Transit pass refunds are subject to transit agency approval. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. If your card is registered, contact us so we can block your card from further use. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. E\\y\F@B.DHR!"g/ For more information, please refer to our pre-tax payroll deduction web page. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. And Orca card. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream However, money added since then does not show on the account, as weve not used the cards. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. How can I check my card balance or how much I was charged for a trip? If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Registering your card protects your card balance and allows you to set up an online account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Clipper says it does not take funds away, even if. Your refund request will typically be . Email clipper@bayareametro.gov. Learn More about the future of clipper (external link). Learn More Pay With `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 185 0 obj <. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. Visit the Go Pass eligibility page for more information. Otherwise, you will be logged out automatically. HD 0UR K(EP%xg:#6(=VU-zTqwn?p USF does not issue refunds for a lost commuter subsidy. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. For faster replacement, you also can pick up your replacement card at an in-person service location. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. /Tx BMC E\\y\F@B.DHR!"g/ affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Registering your card protects your card balance and allows you to set up an online account. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it.
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