var m3_u = (location.protocol=='https:'? Open a Disput. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. You need to call ebay. Refunds and billing for return shipping costs Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. 04-18-2022 To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. I feel that I am being totally screwed. Also a seller you are always going to have bad buyers here and there, its. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. A dialogue will open as you type your search terms. Give your rule a name and then select Save and turn on. In some cases, eBay may automatically accept the return on the seller's behalf. Read our most popular questions and answers about handling return requests from your buyers. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. The buyer requests a return in their My eBay and you'll be notified by email. This isn't working for me. If an item is being returned, the seller is responsible for return shipping. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Slow but it beats the stress and aggravations. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. You accept returns in your policy and the buyer changed their mind about a purchase. Tip If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Returns should be sent with tracked shipping that can be independently validated. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. There is no more seller protection. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. eBay closes the case. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Should I wait for the seller to contact me? eBay may hold the return request open for up to 35 business days after the date the return was accepted. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. The seller sent the wrong item, or It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). See Evidence of successful delivery to the authenticator below. See our Condition of returned items policy. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); I originally shipped the item via FedEx because it's cheaper for heavier items. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Help for buyers and sellers. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. So they can make it sound as the 23 days was trying to help you. You have 3 business days to respond to the request and resolve the buyer's issue. Our video below also shows the steps you can take to offer a partial refund on eBay. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. If the buyer is responsible, choose your return address from the dropdown menu. Shopping Cart Integrations ii. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. If the customer wants to return your item bad enough regardless of the real reason for the return. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Anyway, I dont accept returns but the buyer requested a return or partial refund. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Learn more about our. My seller rating on eBay is 100% and I have had an account on eBay since 2009. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. The seller responds to the buyer's request. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Enter a return merchandise authorization number, if you use them. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Many posts in here from sellers about this. 2 business days after receiving the returned item. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Tip. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. When a seller opts to 'not accept returns' it can be a benefit to buyers. var m3_r = Math.floor(Math.random()*99999999999); See Exclusions and special coverage. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Just a heads up that you might want to to edit it for clarity. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Per the seller's return policy in the listing A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. [CDATA[ If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Both buyers and sellers must meet all applicable return requirements. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. 01:47 PM Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) You can choose to add a message to the buyer. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Extortion is now excusable as long as buyer mails you back anything including a brick. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Trading Cards have a more limited return window. It may only be used to recoup losses when an item is returned used or damaged. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Otherwise you can consider this closed - nothing more for you to do. If the buyer is responsible, choose your return address from the dropdown menu. and both eBay and Paypal would still side with them. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Select. For more information about buying and selling internationally, please see our policies on International selling and International trading. Some returns may remain open for up to 35 business days. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. You can't deduct the original shipping cost from any refund amount. The seller is required to respond and provide a solution to the buyer's issue. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Withdrawals may be covered separately by the eBay vault. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. This is at the seller's discretion. You accept returns in your policy, and the buyer changed their mind about a purchase. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. The return is treated as if the item didn't match the listing. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Carefully check the returned item before giving the refund. In some cases, your response options may differ. This is all true, but only for items that are REALLY Not As Described. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). You'll also be responsible for covering return shipping costs. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". I have a chrome plugin that replaces buyer with seller and seller with buyer. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Fill in the total refund amount (s) and the return reasons. Something went wrong. The amount he wanted back was pretty much the whole amount once I deducted shipping. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Coverage, eligibility requirements, and exclusions. This is a good option for low-value items. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. But, yes, you get refunded and get to keep the item as well. We've outlined yourresponse options below. Attach the label from your desktop or mobile device. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); eBay may step in without the buyer asking if the seller didn't respond to the return request. Select the percent you want to deduct from the refund amount. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . You can also use this option if you want to offer to let them exchange the item. if (document.context) document.write ("&context=" + escape(document.context)); This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned.
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