This approach has greatly reduced in-house issues related to communication. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. There was not a formal method of teaching IR PAs. I have been responsible for maintaining supplies on the general surgery ward for five years. I continue to work on this on a daily basis. Well done! We wanted to create a resolution with this person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. "I find that with the right company, it's pretty simple to balance life and work. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Consider sharing how patients react to the way you communicate. 91% said yes. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Every person I care for has a story. What makes you want to give back to your community? ", "I'm very interested in clinical research. This is a personal and caring approach. If they want help, Ill help any way I can. Upon first taking the call, the patient was name calling and yelling. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Just like when I fill, I make sure the bottles are organized and in their place.". Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Your response makes it clear that you volunteer in your community in various ways. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. This accuracy ensures that patient care transitions from one caregiver to the next. leader vs. follower). Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Health benefits. Also, avoid telling the interviewer that you get along with everyone all the time. But when I'm home, I don't think about work. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. If you can add in a little bit more about your education, that would round out your answer nicely. It sounds like you handled this matter with utmost urgency and great customer care. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". It seems you have found that balance. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. "I am usually the 'ideas person' in team projects. I indulge in the things that make me happy on my time off. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. I'm happy to answer any questions you have. List several ways that you receive your industry knowledge and stay on top of trends. You can consider improving this response by explaining why. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Is this something junior staff can be involved in? Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Therefore, any date prior to 2019 might not be accurate. Dates shown above are approximate. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Hiring Age. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. "Whether I am doing an independent project or working in a team environment, I always give my best. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. I like to be on time with my schedule to ensure that our patients are assisted properly. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". But her prescription was on troubleshoot, and no one order it. "In my current role there is a lot of staff turnover when it comes to our management team. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. I volunteer with their organizations in various roles. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Are there shared values that you could also mention? I have enrolled myself in an evening/weekend workshop for the next six weeks. Maybe you can see opportunity when others can only focus on the issue. It sounds as though you do everything possible to ensure your patients are set up for success. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. As well, I am an active participant in my local rotary club. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I have always been great at working behind the scenes with the result being efficiency for others. This process helped make our project a success in the end. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. This is a great response, and it shows that you truly do care about the people that you come across every day. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. I have a kind and outgoing personality. Sign In. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. We also met the needs of our team by protecting the positive culture we had worked so hard to create. ", "As a certified pharmacy tech, I have to continue learning. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Borja estimates that. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. You've done well by answering diplomatically. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. I am a competitive individual and enjoy keeping fit. Dental benefits. What is important to them is that you are cognizant of your own personal shortcomings. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. We will re-assess in December, but it seems to be working very well. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. We told her we were going to order it and it was supposed to be there that day. When have you had to adapt to change in the workplace? I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. "Early in my career, I was working a night shift with minimal staffing on our unit. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. We've all had those tough cases. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. ", "I was helping a customer once who came to pick up her injectable prescription. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Discuss the ways that you would build strong and healthy relationships if hired. I had 2 interviews with kaiser received and offer within a week. For 180 days, my employees were rewarded for coming to work 10 minutes early. We will see how stellar my skills are after that course! You also made sure to take action so that this did not happen again. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. It sounds like you have a very full personal life, with a fantastic work/life balance. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Does it help you build trusting relationships with community members? The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. But I don't want you to be surprised by the information. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Some patients need a lot of attention; some want less, and some need boundaries. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. As the manager, I knew I could not let this behavior continue. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Finally, end your response by talking about the positive outcome. If I were to be offered this position, I would look forward to bringing these services to this area as well. Balancing empathy with honesty is key when communicating bad news. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Last, I adapt to the individual. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. I had to submit my previous procedural logs and take a test. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me.
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