Education
2022-Present University of North Carolina Wilmington Wilmington, NC
Masters of Business Administration with a Specialization in Cybersecurity
2021-2022 University of North Carolina at Chapel Hill Chapel Hill, NC
National Certified Government Chief Information Officer
1995 – 2000 Saint Augustine’s University Raleigh, NC
Computer Information System
Bachelor of Science Degree
Objective
Seeking a challenging and rewarding position managing an IT organization, where I can effectively apply my knowledge, skills, and abilities to enhance and support my employing establishment.
Professional experience
3/13 – Present UNC at Chapel Hill Chapel Hill, NC
Director of Information Technology
– Managing and supervising Audio Visual Technicians, Instructional Designers, Application Developers, Service Desk Analyists, and Database Administrations in the IT department.
– Ensuring the maintenance of current projects and technology systems.
– Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.
– Prepares annual goals and objectives, as well as creation and 5 year Strategic Plan
– Develops and maintains relationships with external IT vendors and service providers.
– Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
– Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
– Proposing strategic solutions and recommending new systems and software
3/13 – Present UNC at Chapel Hill Chapel Hill, NC
Educational Technologies Manager
– Design and program of computer-bResponsible for the design, installation, and maintenance of technology for 22 classrooms and conference rooms
– Troubleshoot technical issues for school courses that use Zoom, Mediasite, and Adobe Connect
– Assist faculty members in creating over 30 video and E-learning projects annually
– Lead team in customer service and problem solving techniques to ensure faculty and staff success
– Create monthly analysts reports on distance education metrics
3/13 – Present UNC at Chapel Hill Chapel Hill, NC
Multi-media Developer
– Design and program of computer-based interactive products that incorporate text, graphics, sound, animation and video to create and produce stunning and professional interactive multimedia instructional products, programs or services.
– Design customized interfaces using typography and layout principles
– Create web programing concepts, HTML, CSS and Adobe CS6.
– Contruct motion graphics, printed materials, and data visualization.
– Confer with colleagues, faculty, and clients to discuss and determine layout, graphics, style, type and size of assets.
– Maintain equipment in the Multimedia Design Lab.
– Manage and maintain the daily operations of the web-conferencing and classroom capture systems for instructional upport services.
7/12 – 9/12 Cisco Systems Morrisville, NC
Multi-media/Flash Designer
– Graphic Design using Illustrator
– Adobe Flash timeline animation (tweening, motion)
– Syncing animation to audio in Flash
– Audio/Video editing, optimization, and inclusion in Flash deliverables using soundbooth
– OutStart Evolution LCMS
– Maintained Version Control Software (SVN)
11/11 – 5/12 Department of Transportation Raleigh, NC
Front End Web Interface Designer
– Responsible for page creation and layout within the SharePoint 2010 environment, based on the needs of the various NCDOT business units.
– Creation/editing of data-driven SharePoint web-part pages, as well as pages containing static HTML content.
– Manually changing pages with HTML/JavaScript/CSS as needed to match up with business needs.
– Maintaining site branding and design standards across all pages.
– Creating pages, libraries, lists and content with speed and responsiveness for the end user in mind with proper Meta data.
– Creation of subsites within SharePoint while maintaining layouts and navigation schemes.
– Use of the Data View and Content Query web parts to create specialized views of existing data.
– Collaborating as a dedicated team member and demonstrating the ability to clearly communicate with other team members.
– Consulting with clients and providing input and recommendations to management.
4/08 – 11/11 UNC at Chapel Hill Chapel Hill, NC
Web/Print Designer
– Creation of User Interface Designs from direct client consultation.
– Design screen mock-up creation from client feedback using Photoshop.
– Website map and flowchart creation according to design and content.
– Works with the e-learning product development team to design online user experiences.
– Implements the user interface design.
– Ensures user experience is formulated to achieve the goals of the customer and internal sponsors.
– Designs html prototypes, visual interfaces and interaction of web-based applications Responsible for data extraction, click stream report generations, and database management support.
– Provides support for production server files and product backups
– Using research and experience to identify the strengths and weaknesses of potential multimedia solutions, and alternative technical approaches to instructional problems.
– Responsible for creating static, animated and interactive content objects as well as participating in the development and maintenance of animation standards
– Presenting technical design and animation concepts for team review, accepting critical feedback to resolve and ratify to production specification.
– Able to work independently and cross-functionally to ensure on-time delivery.
8/07 – 4/08 Symantec Corp. Durham, NC
Web/Lab Administrator
– Web Admin: Work with Web Lead to maintain and enhance the SIGSEC web portal. Provide web interface to build/release engineering processes in use by SIGSEC development teams.
– Designed with web development using tools such as Dreamweaver.
– Worked with development of shell scripts and windows batch files.
– Lab Admin: Work with Lab Lead to maintain lab systems. Manage and maintain daily system backups. Installation of rack mounted hardware and base OS’s. Assist users with common system issues.
– Administration in Windows and UNIX OS’s.
– Preformed system backups. Created testing environments such as Solaris, Linux, AIX, HP-UX, Tru64, and Windows.
1/06 – 2/07 St. Augustine’s College Raleigh, NC
Webmaster
– Coordinate the planning, maintenance, and accessibility of Web site content in a way that ensures the consistency of the Web site’s look and feel.
– Responsible for creating some original Web site content.
– Created and maintained blogs, polls, and eforms in Open Source Content Management Systems for Current Student’s portion of college website. (Joomla, Mambo, and WordPress)
– Required to be the system administrator for the college Blackboard online course management software suite.
– Working knowledge of Web technologies, protocols, and tools including [HTML, XML, Java, JavaScript, PERL, CGI, CSS (cascading style sheets), Adobe Acrobat; advanced programming experience with HTML.
– Working knowledge of other Internet programming languages, including C and C++; working knowledge of Web authoring, development, and publishing tools, including Macromedia Dreamweaver, Flash, Fireworks, and Director, Adobe Photoshop and/or Illustrator. Worked with other departments on communications, marketing, and customer service principles.
– Created computer graphic, multimedia design, and all aspects of Web site content management for the College.
– Worked in a team-oriented, collaborative environment to secure the organization’s goals and objectives.
12/04 – 12/05 Misys Health Care Systems Raleigh, NC
Website Manager
– Manage technical end of enterprise Web initiative and enterprise Web servers and Web databases.
– Develop Internet/intranet solutions for employees, clients and departments.
– Evaluate and recommend Web hardware and software solutions.
– Enable access to legacy systems as need, technology and regulations dictate.
– Keep current on general Web technical developments as well as eHealthcare initiatives.
– Coordinate development projects with other areas of IT and clinical departments.
– Work with marketing department to develop the website as a promotional tool while staying within the bounds of accepted practice.
– Understand regulations and ethical issues related to HIPAA.
5/03 – 12/05 Misys Health Care Systems Raleigh, NC
Tech Support Representative
– Call queue Management/monitor the Internal Call System for requests for assistance
as well as take ownership for resolving client support issues from case logging through management of escalation or resolution
– Document the customer problems as required in the call management system and provide appropriate details/information. Utilize tools provided and other documentation as necessary in resolving or reproducing technical issues
– Effectively use escalation procedures as necessary.
Be an advocate for providing satisfaction to MHC clients by maintaining a proactive approach with clients.
– Provide efficient, quality service while working with MHC CSRs, Field Support personnel and clients to resolve outstanding client issues
– Support, promote, and cooperate with fellow employees in the attainment of MHC Helpdesk goals to provide quality service to the client.
11/01 – 5/03 Schwab Performance Technologies Raleigh, NC
Systems Analyst
– First contact of trouble-shooting network, user, and other technical issues for Centerpiece, a financial management software
– Configured dcom, tcp/ip, and network security on Windows 98, 2000, and XP operating systems
– Instructed new clients on installation and software procedures via phone and internet conference sessions
– Trained multimillion dollar clients in face to face class room settings on software usage, establishing network connection structures, and creating interfaces between software and brokerage custodians (Fidelity, TD Waterhouse, Charles Schwab, and Merrill Lunch)
– Sent new trouble shooting techniques and informed coworkers on stock market corporate actions using MS Outlook
– Perform online instruction lessons on advance usage of financial management software
5/01 – 11/01 Federal Express Raleigh, NC
Hardware / Computer Technician
– Connect new and repositioned systems it the network using IP addresses and routers and punch cables on Windows 95,NT 4.0, 98, ME, and 2000 Operating systems
– Support User’s with Email Problems: Exchange, Outlook, Netscape
– Imaging of systems using Symantec Ghost 6.5.
– Support of standard software: Windows 95, 98, 2000, Internet Explorer 5.5, Office 97- 2000, Netscape 4.7, Remote Access (VNC, Hyena) via Installation, configuration and troubleshooting
– Managed user access privileges and security rights
– Perform repairs and preventive maintenance on Federal Express trucks’ on-board computers, which operate on a DOS based program
– Install and configure new programs in a 4 station area range of 45 miles
– Trouble –shoot and replace hardware issues on portable tracking devices and charging station
3/01 – 5/01 Compaq Raleigh, NC
Computer Technician / Administrator
– Provide computer server and workstation support for Engage employees to include, but not limited to, all server installed hardware and software, security, network connectivity and data management. To provide reports on research of new technologies as assigned. To provide documentation on procedures as assigned
– Built workstations and servers to specifications of developers need
– Configure new workstation to run on the company domain
– Imaging and reimaging of systems using Symantec Ghost.. Example: Dell, Compaq and IBM
– Installation, configuration and troubleshooting of subject hardware
– Hardware support of non-standard hardware. Example: Compaq or Dell system.
– Support of software products: Windows 98, 2000, Office 2000, Remote Access.
– Installation, configuration and troubleshooting of subject software
– Trouble-shot hardware, software, network with NT 4.0 and 2000 systems
– Inventoried new and old systems and shipped them to specified locations
11/00 – 3/01 EDS Raleigh, NC
Systems Analyst Tier 1
– Provide first level problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of problem
– Support IBM United States Postal Services Pos One workstations
– Trouble-shot hardware, software, network, and accounting issues
– Create, modify, and track end –user tickets using Remedy
9/00 – 11/00 AMS Raleigh, NC
Computer Field Engineer
– Travel to designated finical institutions (RBC Centura Bank)
– Replace NT computer servers and outdated workstations
– Transformed systems from a wireless LAN to an Ethernet 10/100 connectivity
– Modify and configure new workstations to adapt to new server
– Shared printers and data within the network
– Setup IP addresses and protocols
– Preformed installation and imaging all workstations, laptops, and servers (Windows NT 4.0 and Windows 3.11)
Professional Memberships
Diversity Community Foundation, Kappa Alpha Psi Fraternity, Phi Beta Lambda Business Fraternity, Association of Future, Computer Professionals
Operating Systems
Mac OS X Lion, OS X Mountain Lion, iOS6, Windows 3.11, 9x, 2000, XP, Vista, Win8, Win7, Windows Server 2003, MS-DOS, Windows 2000 Server & Advance Server, Ubuntu Linux, Linux Mandrake, Red Hat 6.2
Applications
Office 97, 2000, XP, 03, 07, 10, and 13 (Word, Excel, Access, PowerPoint, Outlook), Visio, Internet Explorer, Remedy, Chrome Fire Fox, Netscape, Center Peice, SVN, Symantec Ghost, Lotus Suite, Hyena, Exceed, Maestro, Norton Antivirus, Active Directory, Ami Pro, Enable, Intellisync, Misys Homecare, Taskfreak, Time Fox.
Web Applications
Photoshop CS6, Illustrator CS6, InDesign CS6, Acrobat X Pro, Flash Catalyst CS5, Flash Professional CS6, Dreamweaver CS6, Fireworks CS5.5, Contribute CS5, Premiere Pro CS6, After Effects CS6, Soundbooth CS5, GAIA Framework, Acid 4.0-6.0, Swishmax, Swift 3D, SharePoint 2010, FrontPage 2003
Languages
Java Script, CSS, HTML, PHP, XML, C++
Database Applications
MySQL Server, phpMyAdmin, PgSQL Server, phpPgAdmin, SQL Database, SQL Server
Networking Essentials
TCP\IP, LAN\WAN, NETBIOS, NETBEUI, VPN, Remote Access, Routers, Switches, Hubs
Community Activities
C++ Tutor, Computer Lab Assistant, Youth Center Assistant